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Frequently asked questions
We carefully select trusted suppliers, so delivery usually takes 5–10 business days within the United States. We’ll send you a tracking number so you can follow your order every step of the way!
We carefully select trusted suppliers, so delivery usually takes 5–10 business days within the United States. We’ll send you a tracking number so you can follow your order every step of the way!
Yes! If you contact us within 12 hours of placing your order, we can update or cancel it. After that, your order may already be processing, but we’ll do our best to help — just reach out!
Yes! If you contact us within 12 hours of placing your order, we can update or cancel it. After that, your order may already be processing, but we’ll do our best to help — just reach out!
Oh no! We’re so sorry. Please email us a photo of the item at support@joylibaby.com, and we’ll make sure you get a replacement or refund right away.
Oh no! We’re so sorry. Please email us a photo of the item at support@joylibaby.com, and we’ll make sure you get a replacement or refund right away.
Currently, we only ship within the United States. We hope to expand internationally soon, so stay tuned!
Currently, we only ship within the United States. We hope to expand internationally soon, so stay tuned!
You can reach our friendly support team anytime through the Contact Us page or by emailing us at support@joylibaby.com. We usually respond within 24 hours (and often much faster!).
You can reach our friendly support team anytime through the Contact Us page or by emailing us at support@joylibaby.com. We usually respond within 24 hours (and often much faster!).
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