Shipping Policy

1. Overview

At JoyliBaby, we are committed to delivering your order as quickly and efficiently as possible.


Please note: As a dropshipping-based store, shipping times depend on the specific supplier fulfilling your order. Delivery times may vary based on your location, the supplier’s processing time, and the warehouse they ship from.

By placing an order, you agree to the terms of this Shipping Policy.

2. Order Processing Time


Orders are typically processed within 1–5 business days.

Processing includes order verification, packing, and dispatch.


Once your order is shipped, you will receive a tracking number via email.

3. Estimated Delivery Time


Estimated delivery times vary based on the supplier, shipping method, and destination country:

  • 10–20 business days (standard regions)
  • 12–25 business days (remote or international regions)
  • 15–30 business days (during holidays or high demand)


Please note that these are estimated ranges provided by our suppliers, and JoyliBaby cannot guarantee exact delivery dates.

4. Delays Beyond Our Control


While we work with reliable suppliers and shipping partners, delays may occur due to:

  • Customs clearance
  • Local holidays
  • Weather disruptions
  • Global logistics issues (e.g., pandemics, strikes)
  • Unexpected delays from our suppliers


We are not responsible for such delays, but we’ll do our best to assist you and provide updates when available.

5. Tracking Your Order


Every order includes tracking.


You can track your package at any time by visiting our tracking page:

👉 Track My Order


If your tracking number doesn’t work immediately, please wait 3–5 days as tracking data may take time to update.

6. Incorrect Addresses


Please ensure your shipping address is correct at checkout.

We are not responsible for delays or losses due to incorrect or incomplete addresses.


If the package is returned due to an incorrect address, additional shipping fees may apply.

7. Import Taxes & Duties


Some countries may charge import duties or taxes.


These charges are the responsibility of the customer and are not included in our product or shipping prices.

8. Order Marked as Delivered But Not Received


If your tracking says “Delivered” but you haven’t received the package:

  • Check with neighbors or your local post office
  • Wait 1–2 business days (sometimes packages are marked delivered early)
  • Contact us if the package is still missing

We do not issue refunds for orders marked as delivered unless proof is provided of non-receipt.

9. Shipping Support


If your order hasn’t arrived within 60 business days, please contact us.

We’ll investigate and offer a fair resolution, including replacement or refund if applicable.

10. Partial Shipments


As we work with multiple suppliers and warehouses, your order may arrive in separate packages at different times if it includes multiple items. Each package will have its own tracking number, which will be provided to you via email once shipped.

11. Contact Us


For any shipping-related questions or concerns, please reach out using our Contact Us page or email us at:

📧 support@joylibaby.com


We are always happy to help.